Frequently Asked Questions

Q. Why are your toys priced higher than toys at Walmart/Toys ‘R’ Us/Other?
A. My dolls are my own original designs hand-crafted by my own two hands. I spend anywhere from three hours to three days of cutting/sewing/stuffing time, depending on the item; all of my toys are quality, handmade pieces of art crafted with great care in Norfolk, VA, USA. My Merpug Designer Toy is the only manufactured plush that I currently sell, and that project took nine months to complete. All plush in my shop are a labor of love.

Q. If I want to order multiple items, can you do combined shipping rates?
A. Absolutely! Send me a message through my contact form or email me (jaclynshlii(at)gmail(dot)com) and I will set up a special listing for you!

Q. I don’t live in the USA. Do you offer International shipping?
A. I do offer international shipping via USPS First Class International. It’s the most affordable option, but shipping takes anywhere from 2 weeks to 45 days to arrive. For most destinations, there is also no tracking information available.

Q. How long will my domestic shipment take to arrive?
A. Since I ship USPS Priority, your item should arrive in one to three days. During holiday seasons, shipping times do increase.

Q. I want to order an item as a gift for a specific holiday. How much time before the holiday do I need to order?
A. Information for Holiday Gifts:

  • US: Order at least 30 days before the holiday.
  • International: Order at least two months before the holiday.

Due to holiday rushes, unforeseen events and shipping times, I cannot 100% guarantee your item will arrive in time for your holiday, but by following these guidelines I should be able to make it for you in time.

Have a question? Please fill out the form below to send me a message.

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